Helps trainers and managers teach the basics of providing customer service. This title includes activities that provide techniques for maintaining a positive service attitude, speaking and communicating clearly, honing superior telephone skills, and learning the best approaches to dealing with difficult customers.
- Limba : Engleza
- Data Publicarii : 01 Oct 2006
- Format : Paperback
- Numar pagini : 209
- ISBN : 9780077114763