Bringing User Experience to Healthcare Improvement

Paul Bate , Glenn Robert

Presents a way of bringing about improvements in healthcare services by being user-focussed. This work explores the underlying concepts, methods and practices of EBD, and offers an approach to healthcare customer satisfaction. It also includes a foreword by lynne Maher, Head of Innovation Practice, University Of Warwick, Coventry.
  • Limba : Engleza
  • Data Publicarii : 20 Mar 2007
  • Editie : 1 New ed
  • Format : Paperback
  • Numar pagini : 224
  • ISBN : 9781846191763
Rating:
179.99 Lei
Disponibilitate : La comanda

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