Deals with an aspect of organizational effectiveness - the process of controlling the behavior of people in organizations. This monograph presents a conceptual framework for approaching these issues, and examines the role accounting can play in a successful control system.
This new textbook provides a comprehensive review and critical analysis of quality management discourses and techniques by drawing on a number of management disciplines such as operations management, HRM, organizational behaviour, strategy, marketing and organization theory.
Aims to prove that business process improvement is not a fad. This book addresses the backlash against process movements like reengineering, by explaining why businesses can decline even as process reform is creating dramatic efficiencies and savings. It presents an economic model for deciding which business processes are worth the investment.
This volume shows the influence that culture has on the success of Total Quality Management (TQM), and uses the case of Chinese companies operating in mainland China, Hong Kong and Taiwan to support the assertion that culture has a greater effect on TQM than has been previously acknowledged.
A practical guide to creating a process management system that meets the requirements of ISO 9001 and provides a platform for achieving improved business performance.
Provides the basic terms, concepts, and tools for defining, measuring, and managing quality, from the efforts at quality assurance and quality control, through Total Quality Management, to the rise and possible fall of Six Sigma.
Providing the information required to implement a quality management system (QMS), this book discusses a process-oriented approach to the establishment of a QMS and quality practices essential for product development. It delineates a systematic approach for quality management and continuous improvement via a formal management system.
Chows managers how to implement a Total Quality Management strategy in all activities and thereby achieve top quality performance overall. This book addresses the issues of implementing TQM, teamwork, and changes in culture, and emphasizes the integration of TQM into the strategy of the organization with specific advice on how to implement TQM.
Shows readers the way forward in the gargantuan task of transforming health care quality in America. This title demonstrates how pioneering organizations are combining new tools with a new way of thinking to reinvent the way we deliver health care services in this country.
Examines the evolution and rationale of the ISO 9000 series of standards, their structure, interpretation and relationship to other quality systems. This title explains how to put the standards into place and achieve quality. It presents specific methods and tools for the implementation of the ISO standards that lead to certification.