Customer Service Pocketbook

Tony Newby , Sean McManus

This text deals with all aspects of customer service. It covers why good service matters, turning complaints into opportunities, listening to customers, effective communication, and more. It includes self-assesments, exercises and quizzes.
  • Limba : Engleza
  • Data Publicarii : 01 Mar 2002
  • Editie : 2 Rev ed
  • Format : Hardback
  • Numar pagini : 112
  • ISBN : 9781903776001
Rating:
56.99 Lei
Disponibilitate : La comanda

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