Part of a series of management pocketbooks, this book addresses the area of customer service. It provides advice on how to develop a customer focus within your business, and how to make sure that customer service is developed to certain possible level. It provides practical guidance on improving customer communications, identifying customer needs.
- Limba : Engleza
- Data Publicarii : 10 May 2007
- Format : Paperback
- Numar pagini : 71
- ISBN : 9781852525682