What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbor, asking a difficult favor, apologizing. This book helps you to turn your difficult conversations into positive, problem-solving experiences.
- Limba : Engleza
- Data Publicarii : 25 May 2000
- Format : Paperback
- Numar pagini : 272
- ISBN : 9780140277821