A practical guide to implementing Action Learning in any organisation for immediate results.

This thought-provoking title draws its inspirations from a wide variety of appropriate and sometimes surprising quotations from world figures - the famous, the infamous and the downright dastardly.

Written in down-to-earth language, this book sets out leadership principles and explains how leadership skills can be developed/applied to any organization. Areas covered include: taking responsiblity for profit; generating increased sales; managing the sales team; abd handling the key accounts.

The real story of IT failures - an insider's view of the many problems and how to avoid them. It is not a formal treatise on project management techniques - rather it lifts the lid on the inner workings of the process, points out where the problems lie and what can be done to avoid the biggest pitfalls.

Contains information and tips for those who want to work as a trainer or teacher with adults, or for those trainers who wish to improve their skills. This book covers: what makes a good trainer; basic training theory - how it works and why; essential training techniques; how to open a training session; and icebreakers that work.

Presents a collection of quotations, aphorisms and proverbs that covers an A-Z of philosophy, wisdom and humour. This book is for the business person.

The concept of emotional intelligence as a tool for improved personal and business performance is well established amongst psychologists, academics, theorists and consultants. Part of the In Ninety Minutes series, this practical guide explains both the theory and the practice of emotional intelligence.

Having a website with no visitors is like having a high street shop with no one walking in through the door. This book shows you how to create interest and profit in your website. It tells you how search engines rank your site. It covers topics such as validating your HTML and CSS code, and finding the right keywords and adding content of value.

Covering the A-Z of presenting, this title addresses the challenge of the 'PowerPoint generation', and highlights the dangers of becoming over-dependent on technology. Beginning with a self-scoring skills analysis, it provides a process for preparation, structure and keeping in time. It is intended for professional managers, students, and others.