Handling Complaints Pocketbook

Angelena Boden

This title looks at why people complain and how they go about it. Developing a strategy and policy for handling complaints is then described. This is followed by details of the techniques that can be used to turn complainants into loyal customers.
  • Limba : Engleza
  • Data Publicarii : 30 Jun 2001
  • Format : Paperback
  • Numar pagini : 112
  • ISBN : 9781870471916
Rating:
49.99 Lei
Disponibilitate : 2-4 saptamani

Acest titlu este disponibil in stocul furnizorilor okian.ro si poate fi livrat in 2-4 saptamani.