Poor listening is the cause of communication breakdowns in every area of life. This book suggests effective ways in which to become a better listener. Topics covered include: understanding points of view - yours and others'; communication techniques and rules; difference between hearing and listening; body language; and giving feedback.
- Limba : Engleza
- Data Publicarii : 01 Jun 2006
- Format : Paperback
- Numar pagini : 128
- ISBN : 9780859699693