The food and beverage aspect of hotel operations is often the most difficult area to control effectively, but it plays a crucial role in customer satisfaction. This title shows how successful catering operations can increase profitability whilst providing continuing improvements in quality, value and service.
- Limba : Engleza
- Data Publicarii : 14 Nov 1996
- Format : Paperback
- Numar pagini : 400
- ISBN : 9780750628129