A practical guide to the principles of Lean Six Sigma in the service delivery industry. It presents an effective translation of the concepts of Lean Six Sigma from a manufacturing to a service delivery environment, as well as providing techniques for implementing these practices, and for using them to achieve and maintain a competitive advantage.
- Limba : Engleza
- Data Publicarii : 01 Feb 2009
- Format : Hardback
- Numar pagini : 289
- ISBN : 9781604270068