Offers an inside look at the Mayo Clinic. This work explains how "Putting the needs of the patient first" is more than just the Clinic's motto, but an operating principle that guides various management decisions. It shows how to apply that principle to expand your business' customer base and earn fierce, undivided customer loyalty.
- Limba : Engleza
- Data Publicarii : 01 Jun 2008
- Format : Hardback
- Numar pagini : 312
- ISBN : 9780071590730