Good management is essential to the success of every veterinary practice. This edition contains information on leadership, the role of a manager, basic financial management, marketing, communication within the practice, and how to achieve good client compliance. It also explains the core principles involved in running a business.
- Limba : Engleza
- Cuprins : 1. Leading change 2. Creating a successful business 3. Managing the economy in your vet clinic 4. What leaders really do 5. What does a practice manager do? 6. Effective communication: the vital link 7. Understanding your staff - what makes people tick 8. Developing your practice team 9. Marketing your practice 10. Professional retailing in practice 11. Understanding your clients 12. Achieving excellence in client service 13. Compliance: the art of making effective recommendations 14. Role of wellness healthcare in veterinary practice 15. The future of veterinary business Appendix 1 Telephone skills Appendix 2 Planning and managing effective team meetings Appendix 3 External lecturing Appendix 4 Process mapping and quality control Appendix 5 Setting fees in practice Appendix 6 Practice promotional literature Appendix 7 Conducting market surveys Index
- Data Publicarii : 22 Nov 2006
- Editie : 2 Rev ed
- Format : Paperback
- Numar pagini : 370
- ISBN : 9780702028205