Managing Communication in Healthcare

Mark Darley

This book focuses specifically on the importance of communication and communication skills in effective nursing practice. Being able to communicate effectively within the multi-disciplinary team, using appropriate media from the range now available, written, spoken and electronic, is essential for nurse managers. This book addresses this issue directly, and provides both a theoretical framework and extensive practical guidance in this, arguably the most important management skill.
  • Limba : Engleza
  • Cuprins : Section 1: Personal Communication. Chapter 1 - Assertiveness. Application 1.1 Barriers to behaving assertively. Application 1.2 The importance of packaging. Chapter 2 - One-to-One Communication. Application 2.1 Appearance: A Personal Development Plan. Application 2.2 Listening Skills Exercise. Chapter 3 - Influencing and Negotiating Skills. Application 3.1 Negotiation: advice and support from health trade union. Chapter 4 - Marketing Yourself, The Profession and the Organisation. Application 4.1 Suggested Ways for Becoming a More Effective Leader. Application 4.2 The Power of Metaphors. Section 2: Communication in Organisations. Chapter 5 - Communication in Groups. Chapter 6 - Presentations to Groups. Application 6.1 Developing Your Presentation Skills. Chapter 7 - Networking. Application 7.1 A Personal Exercise. Application 7.2 How Networking Might Assist Career Development - A Fictional Example. Application 7.3 Working in the NHS. Section 3: The Elements of Communication. Chapter 8 - Written Communication.
  • Data Publicarii : 11 Apr 2002
  • Format : Paperback
  • Numar pagini : 288
  • ISBN : 9780702024139
168.99 Lei
Disponibilitate : 2-4 saptamani

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