Including dozens of real-life examples, Harris reveals some of the reaons why millions of viewers and listeners contact the BBC to carp, complain and condemn. He charts the transition of the complaints department from cosy cottage industry to outsourced high-tech Information Centre.
- Limba : Engleza
- Data Publicarii : 01 May 2002
- Format : Paperback
- Numar pagini : 200
- ISBN : 9780953001255