Once a Customer, Always a Customer

Chris Daffy

This third edition of a best-seller will make you view your organisation and customers in a new light. It shows beyond doubt that exceptional customer service can help any company to beat its competitors. In this revised edition - which includes a new chapter on e-service - Chris Daffy provides practical advice and real-world examples from Europe, the US and elsewhere on service strategies and techniques that will make you "famous for service"!
  • Limba : Engleza
  • Data Publicarii : 30 Oct 2000
  • Editie : 3 Rev ed
  • Format : Paperback
  • Numar pagini : 296
  • ISBN : 9781860761645
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111.99 Lei
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