Outlines a battle-tested, six-step program for hearing and understanding what your customers have to say and selling solutions instead of just selling products. This book presents 22 lessons you can use to: learn from your customers; develop a questioning strategy; drill down to needs; and, listen to question meaning.
- Limba : Engleza
- Data Publicarii : 01 Feb 2003
- Format : Paperback
- Numar pagini : 64
- ISBN : 9780071416368