This work draws together the advice provided in the five core books by CCTA on service support. It covers: change management; configuration management; help desk management; problem management; software release and rollout; and an explanation of the links between the disciplines.
- Limba : Engleza
- Data Publicarii : 14 Jun 2000
- Format : Paperback
- Numar pagini : 323
- ISBN : 9780113300150