Systems and Procedures For The Modern Office

Judith C. Simon , Lillian H. Chaney

Editura: Prentice Hall
This edition eases the transition from classroom to office with real-life activities and examples, while priority-setting and human relations exercises help students develop decision-making skills that will aid them throughout their business career.
  • Limba : Engleza
  • Cuprins :

    Employees' Manual

    PART I. PLANNING AND ORGANIZING.

     1. Company Image.
     2. Time Management.
     3. Safety and Security.
     4. Sources of Information.

    PART II. WRITTEN COMMUNICATION FORMATS.

     5. Letters and Memorandums.
     6. Tables.
     7. Business Reports.
     8. Other Types of Written Communication.

    PART III. ADDITIONAL WRITTEN COMMUNICATION CONSIDERATIONS.

     9. Design and Use of Office Forms.
    10. Message Composition.
    11. Proofreading and Editing.
    12. Word Processing and Microcomputer Equipment.

    PART IV. ORAL AND NONVERBAL COMMUNICATION.

    13. Telephone Techniques.
    14. Scheduling Appointments.
    15. Receiving Visitors.
    16. Nonverbal and Intercultural Communication.

    PART V. MAIL MANAGEMENT.

    17. Incoming Mail.
    18. Outgoing Mail.

    PART VI. RECORDS CREATION AND MANAGEMENT.

    19. Reprographics Processes.
    20. Records Management.

    PART VII. OTHER OFFICE ACTI

  • Data Publicarii : 1993
  • Editie : 1
  • Format : Paperback
  • Numar pagini : 378
  • ISBN : 9780138804770
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