TQM

John Oakland , Leslie J. Porter , Mike Turner

Shows how a Total Quality Management strategy can be applied in all business activities to achieve great performance. This book features material on process modelling and management, quality management systems, people development, performance measurement, the Business Excellence Model, self-assessment, benchmarking, and the implementation of TQM.
  • Limba : Engleza
  • Data Publicarii : 15 May 2003
  • Editie : 3 Rev ed
  • Format : Paperback
  • Numar pagini : 496
  • ISBN : 9780750657402
Rating:
278.99 Lei
Disponibilitate : 2-4 saptamani

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