This book is a distillation of best practices in IT service delivery and demonstrates the factors that enable organisations to achieve world class standards. The book is for IT managers, executives and consultants. It supports the ISEB Service Management Certificate and other IT service management courses.
- Limba : Engleza
- Data Publicarii : 01 Apr 2007
- Format : Paperback
- Numar pagini : 192
- ISBN : 9781902505824