Big Book of Customer Service Training Games

Helps trainers and managers teach the basics of providing customer service. This title includes activities that provide techniques for maintaining a positive service attitude, speaking and communicating clearly, honing superior telephone skills, and learning the best approaches to dealing with difficult customers.

Ajuta formatorii si managerii sa invete elementele de baza ale furnizarii de servicii pentru clienti. Acest titlu include activitati care ofera tehnici pentru mentinerea unei atitudini de serviciu pozitive, vorbirea si comunicarea clara, perfectionarea abilitatilor telefonice superioare si invatarea celor mai bune abordari pentru a face fata clientilor dificili.