Big Book of Customer Service Training Games

Peggy Carlaw , Vasudha Kathleen Deming

Helps trainers and managers teach the basics of providing customer service. This title includes activities that provide techniques for maintaining a positive service attitude, speaking and communicating clearly, honing superior telephone skills, and learning the best approaches to dealing with difficult customers.
  • Limba : Engleza
  • Data Publicarii : 01 Oct 2006
  • Format : Paperback
  • Numar pagini : 209
  • ISBN : 9780077114763
101.99 Lei
Livrare in 2-4 saptamani

Acest titlu este disponibil in stocul furnizorilor si poate fi livrat in 2-4 saptamani.