Offers guidance on delivering and managing IT services by extending the IT Infrastructure Library approach. This book provides a look at the relative merits of the accepted wisdom regarding the provision of IT services. It identifies strengths as well as shortcomings in the accepted status quo, presenting a view of the methodologies and products.
- Limba : Engleza
- Data Publicarii : 03 Sep 2007
- Format : Hardback
- Numar pagini : 384
- ISBN : 9783540731979