Foundations of ITIL

Jan Van Bon , Annelies van der Veen

The industry classic guide on the topic of ITIL. This looks at Best Practices described in the ITIL V3 upgrade. Focusing on the Lifecycle approach, this covers Service Strategy, Service Design, Service Operation, Service Transition, and Continual Service Improvement.
  • Limba : Engleza
  • Data Publicarii : 19 Nov 2007
  • Format : Paperback
  • Numar pagini : 1
  • ISBN : 9789087530570
209.99 Lei
Disponibilitate : 2-4 saptamani

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