Difficult conversations can be highly destructive both for the people involved and for the business as a whole. This book provides an approach to planning and carrying out difficult conversations in a variety of different situations from performance appraisal to workplace confrontation. It explains ten most common types of difficult conversation.
- Limba : Engleza
- Data Publicarii : 18 Jul 2007
- Format : Paperback
- Numar pagini : 160
- ISBN : 9781852525408