Designed to provide students with the underpinning knowledge for the NVQ in Customer Service at Level 2, this book covers the two mandatory units and ten of the option units. It includes case studies which give students the opportunity to analyse and discuss real-life situations and to practise their skills.
- Limba : Engleza
- Data Publicarii : 28 Jun 2007
- Editie : 2 Rev ed
- Format : Paperback
- Numar pagini : 384
- ISBN : 9780435465292
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