Service Delivery

Great Britain: Office of Government Commerce

This publication is the second element in the new ITIL Infrastructure Library, it covers aspects that service providers must take into consideration. Issues covered include: service level management; financial management for IT services; and IT service continuity management.
  • Limba : Engleza
  • Data Publicarii : 12 Apr 2001
  • Format : Paperback
  • Numar pagini : 391
  • ISBN : 9780113300174
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