Total Quality Management

Paul James

Editura: Prentice Hall
Provides the reading required for any course in TQM. It aims to provide depth to any quality-related issue within an organisational setting. It covers both service and manufacturing sectors, providing a balanced perspective for both. The text parallels the development of general management theory with TQM theory, before discussing in depth the five functions of total quality management: planning, organising, leading, staffing, and controlling quality in organisations. The text ends with a presentation of the contextual issues that confront the future development of an integrated and total quality management system.
  • Limba : Engleza
  • Cuprins : Quality Management - The Basics. The Basics of Management. Quality Management Concepts. Total Quality Management. Quality Management Writers. The Three Views of Quality. The Five Functions of Total Quality Management. Quality Planning. Quality of Design. Organisational Structure and Design. Leadership. Group Dynamics. Human Resource Management. Cultural and Change and Management. Control. Statistical Process Control. Quality Economics. Quality Standards. Integrated Total Quality Management - The Future.
  • Data Publicarii : 1996
  • Editie : 1
  • Format : Paperback
  • Numar pagini : 400
  • ISBN : 9780132071192
315.99 Lei
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