Value Profit Chain

James L. Heskett , Earl Sasser , Leonard A. Schlesinger

With the support of case studies and examples of companies who have adopted Value Profit Chain principles, the authors demonstrate how satisfied, loyal and productive employees produce satisfied, loyal and trusting customers who are the primary drivers of growth and profitability.
  • Limba : Engleza
  • Data Publicarii : 19 May 2003
  • Format : Other book format
  • Numar pagini : 320
  • ISBN : 9780743225694
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